1. Who these terms are with
These terms are between the member and Renva Properties Group (“Renva”, “we”, “us”). Individual residences may trade under a Renva collection or brand, but Renva manages the membership and access experience.
2. Membership and activation
A membership becomes active only after we verify the required electronic funds transfer and issue a membership reference. Submitting an application or proof of payment does not by itself activate access. We may decline or suspend an account affected by an obvious pricing error, suspected fraud, duplicate account, misuse of a residence or incorrect member details.
IMPORTANT CANCELLATION TERM
3. Non-refundable memberships
Membership fees are sold on a non-refundable basis. If you cancel, do not use reserved access days, use fewer days than your plan includes, or allow the membership period to expire, no refund, rollover or credit is ordinarily due.
This policy does not remove any right that cannot lawfully be excluded. Where South African law requires a reasonable cancellation charge rather than full forfeiture, we will assess the charge fairly, including the notice given, the length and value of the membership, and our reasonable ability to reallocate the access, and refund any balance legally due. We may also approve a refund or credit in writing at our discretion in exceptional circumstances. Nothing in this clause limits a refund owed because Renva cancelled an active membership or could not provide the paid access and no suitable alternative was offered.
4. Prices and payment
Plan fees and any approved extras are displayed in South African rand. Payment is made by electronic funds transfer using the banking details shown inside the signed-in member portal. Use the unique reference supplied by Renva and send proof of payment through the secure application form. Selected dates remain available to others until proof is attached. Once proof is submitted, those dates are held for 12 hours while Renva verifies the payment. Access is not active until funds are verified. Renva will never ask for your online-banking password or one-time PIN.
5. Member and authorised-user information
You must provide accurate contact and authorised-user information and tell us promptly if it changes. Corporate members remain responsible for every employee or authorised person using their allocated access, including compliance with these terms, residence rules and payment obligations.
6. Selecting and using access days
Active members select available dates in the member portal, subject to their plan allowance and the residence capacity. Individual plans are limited to weekdays; corporate and annual plans may include weekends. There is no weekly booking cap, so members may use consecutive available dates up to the total allowance of their plan. A monthly membership runs for 30 consecutive calendar days from its first selected access date, not from the first to the last day of a calendar month, so eligible dates may continue into the following month. Annual memberships run for 12 months from their first selected access date. A 12-hour payment hold is temporary and expires if the application is not approved in time. A day is permanently reserved only when Renva approves the payment application and the portal confirms it. Reserved days cannot be double-booked. Access times, occupancy, parking, smoking, visitor, noise, pet and other residence-specific rules remain applicable. Misuse may result in removal or suspension without a refund.
7. Security deposits, damage and extras
Where a residence states that a security deposit, identity check or additional fee applies, it must be completed before access. The member is responsible for reasonable costs arising from damage, missing items, excessive cleaning, rule breaches or unpaid services caused by anyone using the membership, subject to supporting evidence and applicable law.
8. Changes by Renva
Occasionally maintenance, safety issues or events outside reasonable control may affect a reserved access day. We will contact you using the details supplied and, where reasonably possible, offer a comparable residence, revised access date, account credit or a refund required by law. We are not responsible for indirect or consequential loss that was not reasonably foreseeable when the membership was activated.
9. Reviews and website use
Reviews must reflect genuine use of a residence and may not contain unlawful, abusive, discriminatory, confidential or misleading material. Website content, photography, branding and software remain the property of Renva or its licensors and may not be copied or commercially reused without permission.
10. Liability and consumer rights
Nothing in these terms excludes liability or a consumer remedy that cannot be excluded under South African law. Subject to that protection, guests remain responsible for their personal belongings and for using facilities with reasonable care. Any limitation in these terms must be read only to the extent that it is fair, reasonable and lawful.
11. Privacy, notices and disputes
Personal information is handled under our Privacy Notice. Notices may be sent to the email or phone number supplied with the membership. Please first give us a reasonable opportunity to resolve a complaint by emailing hello@renvaproperties.co.za. These terms are governed by South African law, and disputes are subject to the jurisdiction of South African courts and any applicable consumer dispute process.
12. Changes to these terms
The version accepted when applying applies to that membership period. We may update future versions for new or renewed memberships, but will not retrospectively replace accepted terms unless required by law or agreed with you.